This Refund and Cancellation Policy (“Policy”) applies to all Services provided by [Your Company Name] (“Company,” “we,” “our,” or “us”). By engaging our Services, you agree to the terms outlined below.
1. Service Cancellation
1.1 Clients may request to cancel their service engagement by submitting a written cancellation notice to the Company.
1.2 Any cancellation, for any reason, will incur a 10% cancellation fee based on the total value of the Service agreement or invoice amount.
1.3 Cancellations become effective only after the Company acknowledges receipt of the cancellation request in writing.
2. Refund Eligibility
2.1 Refunds may be granted only for payments made in advance for Services that have not yet been delivered.
2.2 No refunds will be issued for Services already completed or partially performed prior to the cancellation date.
2.3 Refunds (if applicable) will be processed after deducting the 10% cancellation charge and any fees for work already completed.
3. Non-Refundable Situations
3.1 Payments made for any setup fees, consultation fees, or customized service work are non-refundable.
3.2 No refunds will be issued due to delays or performance issues arising from incomplete or inaccurate information provided by the Client.
4. Refund Processing
4.1 Approved refunds will be processed within 5-7 business days from the date of approval.
4.2 Refunds will be issued using the original method of payment unless otherwise specified by the Client and approved by the Company.
5. Service Modifications
5.1 Requests to modify or adjust existing Services do not qualify as cancellations unless explicitly stated by the Client.
5.2 If a modification is treated as a cancellation, the 10% cancellation fee will apply.
6. Company-Initiated Cancellations
6.1 The Company reserves the right to cancel Services due to non-payment, violation of Terms and Conditions, or misuse of Services.
6.2 In such cases, refunds will be issued at the Company’s discretion, taking into account Services already performed.
7. Acceptance
By engaging our Services or making a payment, the Client acknowledges and agrees to this Refund and Cancellation Policy, including the 10% cancellation charge.